Returns & Refunds

You can return any item within 30 days of delivery. The item must be unused and in its original packaging. To start a return, email us with your order number; we reply with the return address and instructions.

Return shipping for change-of-mind returns is paid by the customer. If your item arrived damaged, misprinted or is not the design you ordered, we pay for everything: send us a photo and we reprint it or refund you in full, no return needed.

Once your return arrives and is checked, we refund the original payment method within 5 business days. Your bank may need a few extra days to show it. Original shipping fees are refunded only when the return is caused by our mistake.

Want a different design? Return the first mask as above and place a new order — it is the fastest way.

Because every mask is printed for you, you can cancel free of charge within 12 hours of placing your order. Email contact@napwink.com with your order number and we refund you in full.

After 12 hours your order may already be in production. If it has not been printed yet we still cancel it; if it has, you can return it under our Returns and Refund Policy.